The Relationship between Effective Communication of Nurses and the Level of Patient Satisfaction in the Inpatient Installation of Mandau Duri Regional Hospital in 2019

Journal of Midwifery and Nursing

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Title The Relationship between Effective Communication of Nurses and the Level of Patient Satisfaction in the Inpatient Installation of Mandau Duri Regional Hospital in 2019
 
Creator Yulviana, Rina
Harnani, Yessi
Oktaviani, Widia
 
Description The nursing process is never out of the process interactions that occur between nurses and patients that nurses should be aware that to communicate effectively in professional nursing practice very influential or assist the patient in the healing process or in fulfilling their basic needs during hospitalization. Service quality issues in hospitals Saber Duri still far from what is expected of society, one patient told nurses seem unfriendly, do not care about the complaints and diseases of the patient, and also like to delay in providing nursing care. This study aims to determine the relationship of effective communication nurse with patient satisfaction level at inpatient hospitals Saber Duri Year 2019 type of quantitative research with cross sectional design allnurses inpatient amounted to 108 people with a sample of 85 respondents. The sampling technique stratified random sampling. Data analysis was performed using univariate and bivariate with chi-square test (α = 0.05). The results of the bivariate analysis of six variables there are five of them found a significant relationship between attitude (ρ = 0.046˂α = 0.05), communication (ρ = 0.011 ˂α = 0.05), perception (ρ = 0.001 ˂α = 0.05), facilities (ρ = 0.004 ˂α = 0.05), and environmental (ρ = 0.025 ˂α = 0.05), while the variable no significant relationship between gender (ρ = 0.239 ˂α = 0.05) with patient satisfaction. Then the conclusions and suggestions for hospitals Saber Duri to improve human resources such as nurses, and maintain his skill in communicating effectively with patients, as well as complementary facilities inpatient room.
 
Publisher Institute Of Computer Science (IOCS)
 
Date 2020-04-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://iocscience.org/ejournal/index.php/JMN/article/view/719
 
Source Journal of Midwifery and Nursing; Vol 2 No 2, April (2020): Health Science; 268-278
2656-0739
2656-0739
 
Language eng
 
Relation https://iocscience.org/ejournal/index.php/JMN/article/view/719/477
 
Rights Copyright (c) 2020 Journal of Midwifery and Nursing
 

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