STRATEGI PENINGKATAN KUALITAS PELAYANAN PENDIDIKAN PADA PERGURUAN TINGGI

Journal of Industrial Engineering and Management

View Publication Info
 
 
Field Value
 
Title STRATEGI PENINGKATAN KUALITAS PELAYANAN PENDIDIKAN PADA PERGURUAN TINGGI
 
Creator Kurnia, Wahyu Ismail
Hendang, Radeng
Buton, Atina
 
Subject
 
Description Service quality is the totality of the characteristics of goods and services used to meet customer needs, the visible and the invisible. The quality of education services in the industrial engineering department of Iqra Buru Namlea university is still very decent, it needs to be improved. The purpose of this study is to study the quality needs of education and develop strategies to improve the quality of educational services in the Department of Industrial Engineering, Iqra Buru Namlea University. This study uses Servqual (quality of service) and QFD (Quality Function Deployment) methods in planning and developing strategies to improve the quality of education services. Based on the Service Quality method, several service attributes were obtained that did not meet the students' expectations, which were then processed using the Qualituy Function Deployment method. In this process, the improvement process in the education sector resulted in management needs to be done, one of which is, lecturers make a schedule of meetings with students for final assignment and guardianship guidance and lecturers improve work coordination so that students' expectations can support and the academic guidance process can be carried out properly
 
Publisher Center for Study and Journal Management FTI UMI
 
Contributor
 
Date 2019-10-28
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://jurnal.teknologiindustriumi.ac.id/index.php/JIEM/article/view/449
10.33536/jiem.v4i2.449
 
Source Journal of Industrial Engineering Management; Vol 4, No 2 (2019): Journal of Industrial Engineering Management Vol. 4 No. 2; 178-189
Journal of Industrial Engineering Management; Vol 4, No 2 (2019): Journal of Industrial Engineering Management Vol. 4 No. 2; 178-189
2541-3090
2503-1430
 
Language eng
 
Relation https://jurnal.teknologiindustriumi.ac.id/index.php/JIEM/article/view/449/PDF
 
Rights Copyright (c) 2019 Journal of Industrial Engineering Management
http://creativecommons.org/licenses/by-nc-sa/4.0
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library