Quality of nursing care, provided by professionals, in a Colombian city.

Revista Ciencia y Cuidado

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Field Value
 
Title Quality of nursing care, provided by professionals, in a Colombian city.
Calidad del cuidado de Enfermería brindado por profesionales en una ciudad colombiana.
 
Creator Amed Salazar, Eustorgio Jose
Villareal Amaris, Gloria
Alvis Tous, Carmen Cecilia
 
Subject Nursing care
health care quality
nursing evaluation
Atención de Enfermería
calidad de la atención de salud
evaluación en Enfermería
 
Description Objective: Evaluate the nursing care quality provided by professionals in health institutions in Sincelejo (Colombia), through the application of Care Q. Materials and methods: Descriptive and cross-sectional study. The population consisted of 515 patients, an estimated initial sample of 212 patients who responded to the instrument was calculated; after elimination by filter through a control question, 123 patients participated using a non-probability sample according to the conditions of the research. The quality was evaluated through the Care Q instrument, which evaluates the following dimensions: accessibility, explains, facilitates, comforts, anticipates, maintains trusting relationships, monitors and follows up. Frequency analysis, percentages with their confidence interval and the Cronbach’s alpha were used to verify the reliability of the instrument “Care Q” to the context. Results: The reached quality found was 62%. The dimension with the highest quality was “monitoring and follow up” (73.2%) and the lowest “anticipates” (56.1%). 42% of the patients said they were unattended and do not recognize the nurse. Conclusion: The global quality of nursing care perceived by the users in the studied IPS (Healthcare Provider) is regular (62%), with ample opportunities of improving, which merits a review from the health institutions, nurses and the academy.
Keywords: Nursing care, health care quality, nursing evaluation.
Objetivo: Evaluar la calidad del cuidado de Enfermería brindado por profesionales en instituciones de salud de Sincelejo (Colombia), mediante la aplicación del Care Q. Materiales y métodos: Estudio descriptivo y transversal. La población se conformó por 515 pacientes, se estimó un cálculo de muestra inicial de 212 pacientes quienes respondieron al instrumento; tras eliminación por filtro a través de la pregunta control quedaron finalmente 123 pacientes que fueron captados mediante el tipo de muestreo no probabilístico de acuerdo con las condiciones de la investigación. La calidad fue valorada a través del instrumento Care Q que evalúa las siguientes dimensiones: accesibilidad, explica, facilita, conforta, se anticipa, mantiene relaciones de confianza, monitorea y hace seguimiento. Se utilizaron: el análisis de frecuencias, porcentajes con su intervalo de confianza y alfa de Cronbach para la comprobación de fiabilidad del instrumento “Care Q” al contexto. Resultados: Se pudo hallar una calidad total alcanzada en un 62%. La dimensión con más alta calidad fue “monitorea y hace seguimiento” (73,2%) y la más baja “se anticipa” (56,1%). 42% de los pacientes dijeron no haber sido atendidos y no reconocen a la Enfermera (o) del servicio. Conclusión: la calidad global del cuidado de Enfermería percibido por el usuario en las IPS estudiadas es regular (62%), con amplias oportunidades de mejora, lo que merece una revisión desde las instituciones de salud, las Enfermeras (os) y la academia. 
Quality of nursing care, provided by professionals, in a Colombian city.
Abstract
Objective: Evaluate the nursing care quality provided by professionals in health institutions in Sincelejo (Colombia), through the application of Care Q. Materials and methods: Descriptive and cross-sectional study. The population consisted of 515 patients, an estimated initial sample of 212 patients who responded to the instrument was calculated; after elimination by filter through a control question, 123 patients participated using a non-probability sample according to the conditions of the research. The quality was evaluated through the Care Q instrument, which evaluates the following dimensions: accessibility, explains, facilitates, comforts, anticipates, maintains trusting relationships, monitors and follows up. Frequency analysis, percentages with their confidence interval and the Cronbach’s alpha were used to verify the reliability of the instrument “Care Q” to the context. Results: The reached quality found was 62%. The dimension with the highest quality was “monitoring and follow up” (73.2%) and the lowest “anticipates” (56.1%). 42% of the patients said they were unattended and do not recognize the nurse. Conclusion: The global quality of nursing care perceived by the users in the studied IPS (Healthcare Provider) is regular (62%), with ample opportunities of improving, which merits a review from the health institutions, nurses and the academy.
 
Publisher Universidad Francisco de Paula Santander
 
Date 2019-05-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
text/html
 
Identifier https://revistas.ufps.edu.co/index.php/cienciaycuidado/article/view/1615
10.22463/17949831.1615
 
Source Revista Ciencia y Cuidado; Vol 16 No 2: May - August 2019; 108-119
Revista Ciencia y Cuidado; Vol. 16 Núm. 2: Mayo - Agosto 2019; 108-119
2322-7028
1794-9831
 
Language spa
 
Relation https://revistas.ufps.edu.co/index.php/cienciaycuidado/article/view/1615/1507
https://revistas.ufps.edu.co/index.php/cienciaycuidado/article/view/1615/1735
 
Rights Derechos de autor 2019 Revista Ciencia y Cuidado
 

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