Evaluasi Faktor Keberhasilan Sistem Informasi Transportasi Online Berbasis Mobile Dalam Perspektif Kepuasan Pelanggan

Paradigma - Jurnal Komputer dan Informatika

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Field Value
 
Title Evaluasi Faktor Keberhasilan Sistem Informasi Transportasi Online Berbasis Mobile Dalam Perspektif Kepuasan Pelanggan
 
Creator Riyanto, Verry
Rosyida, Susy
Ridwansyah, Ridwansyah
 
Subject Ilmu Komputer
Systems Analysis
 
Description Abstract  - One of the most important sectors in determining the success of the development process in developing countries is transportation. Existing transportation such as land, air and sea transportation. Of the three types of transportation, in Indonesia, the fastest development of island transportation. The rapid growth of transportation is evidenced by the increasing number of motorcycle transportation by 7.40% per year. This amount is supported by factors in the development and utilization of information technology that is increasingly growing in Indonesia. Behind that, it turns out there is support from the many companies developing technology to build transportation applications. As with online transportation that can provide land transportation facilities only by utilizing smartphone technology. The development of online transportation is one of the important factors in the use of transportation vehicles in Indonesia. Previous transportation has the facilities and infrastructure in the use of transportation is still minimal, namely the lack of providing services to the community so that people do not feel satisfied. Therefore, we conducted a study to evaluate the success factors of using land transportation from an online transportation application in the perspective of customer satisfaction using the AHP method that can overcome complex, unstructured problems such as expert thought, from the results obtained by the main factors that are very influential with the success of an application can be seen from the level of technological confidence of the application.Keywords: Success Factors, Customer Satisfaction.
 
Publisher Universitas Bina Sarana Informatika
 
Contributor
 
Date 2019-09-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/view/6449
10.31294/p.v21i2.6449
 
Source Paradigma - Jurnal Komputer dan Informatika; Vol 21, No 2 (2019): Periode September 2019; 197-204
Paradigma - Jurnal Komputer dan Informatika; Vol 21, No 2 (2019): Periode September 2019; 197-204
2579-3500
1410-5063
10.31294/p.v21i2
 
Language ind
 
Relation http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/view/6449/pdf
http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/downloadSuppFile/6449/1116
 
Rights Copyright (c) 2019 Paradigma - Jurnal Komputer dan Informatika
https://creativecommons.org/licenses/by-nc-sa/4.0
 

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