Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual

Paradigma - Jurnal Komputer dan Informatika

View Publication Info
 
 
Field Value
 
Title Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual
 
Creator Saryoko, Andi
Hendri, Hendri
Sukmana, Sulaeman Hadi
 
Subject Computer Science

 
Description The Indonesian people in registering as members of the BPJS for Health can now be done in several ways: 1) registration by coming directly to the nearest BPJS office, 2) being able to register online on a computer, internet connected laptop on the https: / page /daftar.bpjs-kesehatan.go.id/ or 3) register online on the JKN mobile application with a smartphone or mobile. Research to analyze the level of community satisfaction with BPJS Health online registration on the JKN mobile application by applying the servqual method. In registering BPJS Health members online, the application provider must be able to give full attention to service quality (SERVQUAL). In the context of measuring service quality variables, Parasuraman, Zeithaml and Berry (1998) identified five dimensions of service quality measures including: Reliability, responsiveness, Assurance, Direct evidence (Tangibles), and Empathy (Empathy). This study aims to examine the level of satisfaction of BPJS Health members towards online registration services at BPJS Health especially for the Jakarta area by applying the SERVQUAL method, and to find out what factors should be prioritized on online registration with the JKN mobile application in order to meet community expectations. From this scientific research, it is hoped that it can be published in one of the national journals and can be announced at the National scientific meeting.
 
Publisher Universitas Bina Sarana Informatika
 
Contributor
 
Date 2019-09-17
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/view/5412
10.31294/p.v21i2.5412
 
Source Paradigma - Jurnal Komputer dan Informatika; Vol 21, No 2 (2019): Periode September 2019; 157-166
Paradigma - Jurnal Komputer dan Informatika; Vol 21, No 2 (2019): Periode September 2019; 157-166
2579-3500
1410-5063
10.31294/p.v21i2
 
Language ind
 
Relation http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/view/5412/pdf
http://ejournal.bsi.ac.id/ejurnal/index.php/paradigma/article/downloadSuppFile/5412/1130
 
Rights Copyright (c) 2019 Paradigma - Jurnal Komputer dan Informatika
https://creativecommons.org/licenses/by-nc-sa/4.0
 

Contact Us

The PKP Index is an initiative of the Public Knowledge Project.

For PKP Publishing Services please use the PKP|PS contact form.

For support with PKP software we encourage users to consult our wiki for documentation and search our support forums.

For any other correspondence feel free to contact us using the PKP contact form.

Find Us

Twitter

Copyright © 2015-2018 Simon Fraser University Library