Service Quality of the Enforcement Offices: Comparison Between Existing and Pilot Application Offices of Turkey

International Journal of Contemporary Economics and Administrative Sciences

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Field Value
 
Title Service Quality of the Enforcement Offices: Comparison Between Existing and Pilot Application Offices of Turkey
 
Creator ÖNAL, Erhan
ÇAVDAR, Ertuğrul
KIPÇAK, Emrullah
 
Description In this study, five quality dimensions of Servqual scale in terms of tangibles, reliability, responsiveness, assurance and empathy, as well as informing as a new dimension, the quality of service of the enforcement offices has been evaluated. The study included the evaluation and comparison of the quality of service offered by the current enforcement and Bankruptcy departments and the pilot enforcement departments established within the scope of the project carried out by the Ministry of Justice of the Republic of Turkey. In this context, enforcement offices in Van, Bitlis, Muş, Malatya and Gaziantep have been implemented. Application results show that the quality level of enforcement services is low. Although the applications in pilot regions have increased the quality of service, this increase has not been sufficient.
 
Publisher International Journal of Contemporary Economics and Administrative Sciences
 
Date 2019-06-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier http://www.ijceas.com/index.php/ijceas/article/view/271
10.5281/zenodo.3262274
 
Source International Journal of Contemporary Economics and Administrative Sciences; Vol 9 No 1 (2019): IJCEAS; 149-169
1925-4423
 
Language eng
 
Relation http://www.ijceas.com/index.php/ijceas/article/view/271/217
 
Rights Copyright (c) 2019 International Journal of Contemporary Economics and Administrative Sciences
http://creativecommons.org/licenses/by/4.0
 

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