Analisa Kapuasan Pelanggan Terhadap Kualitas Pelayanan PDAM Tirtanadi Cabang Padang Bulan

JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING

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Field Value
 
Title Analisa Kapuasan Pelanggan Terhadap Kualitas Pelayanan PDAM Tirtanadi Cabang Padang Bulan
 
Creator Purba, Fauzanolo; Universitas Medan Area
Haniza, Haniza; Universitas Medan Area
Siregar, Ninny; Universitas Medan Area
 
Subject Kepuasan Pelanggan, Kualitas Pelayanan
 
Description This study aims to determine the level of customer satisfaction to service quality of the Regional Water Company Branch Padang Bulan. The research method used in this research is quantitative descriptive with a population of Branch PDAM Tirtanadi Padang Bulan customers. The sample in this study of 100 respondents who were taken to area probability sampling technique. Data taken with the questionnaire and interview, while data analysis is descriptive percentages. The results showed that overall levels of customer satisfaction to service quality, including both the amount of 63.66%, which means that customers are satisfied with the service that has been provided by PDAM Tirtanadi Branch Padang Bulan. Elements of customer satisfaction to service quality which is in poor category there are 7 of Serviceability, service procedures, disciplinary care workers, care workers responsibility, fairness, service costs, and assurance of service schedules. While elements in both categories there are S of product quality, service requirements, clarity of service personnel, capability of the service, speed of service, justice get service, politeness and friendliness of staff cost certainty and convenience services environment.
 
Publisher Universitas Medan Area
 
Contributor Universitas Medan Area
 
Date 2019-04-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ojs.uma.ac.id/index.php/jime/article/view/2427
10.31289/jime.v2i1.2427
 
Source JIME (JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING); Vol 2, No 1 (2018): EDISI MEI; 24-28
2549-6336
2549-6328
10.31289/jime.v2i1
 
Language eng
 
Relation http://ojs.uma.ac.id/index.php/jime/article/view/2427/pdf1
10.31289/jime.v2i1.2427.g1939
 
Rights Copyright (c) 2019 JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING
 

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