PERANCANGAN MANAJEMEN KATALOG LAYANAN MENGGUNAKAN ITIL VERSI 3 PADA PT. TPKS

E - Conference Unversitas Merdeka Malang

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Field Value
 
Title PERANCANGAN MANAJEMEN KATALOG LAYANAN MENGGUNAKAN ITIL VERSI 3 PADA PT. TPKS
 
Creator Prasetyo Adi Utomo; Universitas Narotama
Awalludiyah Ambarwati; Universitas Narotama
Ferial Hendrata; Universitas Narotama
 
Subject Rekayasa dan teknologi Informasi; Sistem Informasi
ITIL; layanan TI; Service Catalogue Management
 
Description Layanan Teknologi Informasi (TI) menjadi salah satu faktor penting dalam mendukung operasional bisnis terminal bongkar muat petikemas. PT. TPKS merupakan perusahan yang memberikan layanan terminal bongkar muat petikemas secara domestik, impor dan ekspor. Penelitian ini bertujuan untuk merancang Service Catalogue Management (manajemen katalog layanan) menggunakan ITIL versi 3 pada PT. TPKS. Tahapan perancangan katalog layanan TI berupa mendefinisikan service architecture, mendefinisikan layanan dan mendefinisikan standar. Hasil penelitian berupa dokumen katalog layanan (Service Catalogue), service portfolio dan service level agreement yang dapat memberikan rekomendasi untuk meningkatkan kualitas layanan TI dan mencapai visi dan misi PT. TPKS. Kata Kunci : ITIL, layanan TI, Service Catalogue Management
 
Publisher Seminar Nasional Sistem Informasi
 
Contributor
 
Date 2019-09-02 06:12:43
 
Type Peer-reviewed Paper

 
Identifier http://seminar.unmer.ac.id/index.php/senasif/2019/paper/view/354
 
Source Seminar Nasional Sistem Informasi; SEMINAR NASIONAL SISTEM INFORMASI (SENASIF) 2019
 
Language en
 
Relation http://seminar.unmer.ac.id/index.php/senasif/2019/paper/download/354/827
http://seminar.unmer.ac.id/index.php/senasif/2019/paper/download/354/842
 
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Rights Authors who submit to this conference agree to the following terms:<br /> <strong>a)</strong> Authors retain copyright over their work, while allowing the conference to place this unpublished work under a <a href="http://creativecommons.org/licenses/by/3.0/">Creative Commons Attribution License</a>, which allows others to freely access, use, and share the work, with an acknowledgement of the work's authorship and its initial presentation at this conference.<br /> <strong>b)</strong> Authors are able to waive the terms of the CC license and enter into separate, additional contractual arrangements for the non-exclusive distribution and subsequent publication of this work (e.g., publish a revised version in a journal, post it to an institutional repository or publish it in a book), with an acknowledgement of its initial presentation at this conference.<br /> <strong>c)</strong> In addition, authors are encouraged to post and share their work online (e.g., in institutional repositories or on their website) at any point before and after the conference.
 

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