Membangun Kepuasan Mahasiswa Pengguna Laboratorium Komputer

JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi

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Field Value
Title Membangun Kepuasan Mahasiswa Pengguna Laboratorium Komputer
Creator Hidayat, Lukman
Mulyana, Mumuh
Effendy, Marwan
Description The purpose of this research is to analyze the service quality factors that influence on student satisfaction when they use Computer Laboratory. The study was conducted at the STIE Kesatuan Laboratory of Computer with 100 students as the respondents. Data were analyzed using Structural Equation Model approach. Results showed variable Physical Evidence, Empathy, Security, Reliability and Responsiveness able to explain the variability construct of Service Quality strongly by 69.53%. The fifth element of service quality has a positive and significant relationship to the Student Satisfaction
Keywords: Service Quality,Laboratory of Computer, Student Satisfaction
Publisher Forum Dosen Indonesia
Date 2018-02-19
Type info:eu-repo/semantics/article
Format application/pdf
Source JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia); Vol 1 No 2 (2017): JAS-PT Edisi DESEMBER 2017; 93 - 101
Language eng
Rights Copyright (c) 2017 Jurnal Analisis Sistem Pendidikan Tinggi

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